Winners 2021/

Project: DigiBete Digital Platform

Client: DigiBete

Design: HMA

Digital Platform Digibete became the primary paediatric diabetes resource signposted on NHS.uk following its design development, and it’s saving the NHS £442,370 per annum by reducing the need for clinical contact.

Having experienced first-hand the overwhelming amount of information parents need to navigate following a child’s Type 1 Diabetes diagnosis, Digibete’s founders launched a self-funded website in 2016 to support families like theirs. Feedback subsequently revealed the opportunity to further develop the site to empower children and their families to better self-manage their condition, to improve health outcomes and quality of life. 

Collaborating with HMA in 2017, an engaging web platform and accompanying app were developed. By including patients and families in the co-design process and focusing on ease of use and intuitive design, an age-appropriate digital training and self-management resource was created. Delivering a seamless user experience, Digibete can be personalised to suit each family’s needs and in 2018 NHS England began signposting to it. 

90,000 unique users have engaged with over 3,200 hours of educational video content through the platform and 91% of users surveyed cited a reduced need to contact the diabetes clinical team for non-emergencies. Having been onboarded by 93% of paediatric diabetes clinics in England and Wales, Digibete has proved especially useful for supporting patients remotely during the pandemic.