The redesign of a Lloyds Bank branch has been such a success, it’s become the model for how sustainability can be incorporated into the Banking Group’s future estate design.
Rather than focusing on transactions, the spatial design of the branch at 399 Oxford Street embeds sustainability, showcasing Lloyds Banking Group’s journey to a greener future and increasing customer understanding of the bank’s resources and sustainability commitments.
The bold approach and landscape-inspired interior design by SpaceInvader have increased brand presence, grown digital engagement and improved branch efficiency. There are themed meeting rooms, a self-service transaction zone, a Knowledge Bar and events space, and sustainability information is presented throughout. Living walls provide an immersive experience for visitors and the hospitality-led look creates an environment where customers are happy to wait.
Within a year of opening in December 2021, the remodelled branch significantly outperformed network averages against key business metrics. Use of self-service machines increased, freeing up colleagues for better-quality conversations with customers. Understanding of the bank’s sustainability goals has grown and awareness of resources in branch and on Lloyds’ other channels has improved, helping in its aim to reduce paper wherever possible.
New lighting is saving 10,000kWh per year of electricity, the toilets use 80% less water, the furniture is made from sustainable materials; the whole concept is the most sustainable fit-out in Lloyds Bank’s history and it’s all scalable, enabling rollout of key elements to other branches.