Tetley has always had a strong reputation and following, but sales had dropped by -12% as new premium entrants were seizing market share. That was until a new brand strategy and identity reversed the trend into +3% sales growth.
The ritual of drinking simple black tea was dwindling with the rise of alternate flavours and health trend teas. It meant that Tetley was losing relevance.
Marks and Spencer (M&S) is one of the largest high street retailers in the UK. The brand recognised that it holds a greater responsibility to the global community, and set a target of becoming the world’s most sustainable retailer by 2015. The challenge was to find new impactful, creative and relevant ways to engage meaningfully with consumers.